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Part-time Student Position: Desktop Support Administrator Trainee

Introduction

TATA Consultancy Services (TCS), part of India’s prestigious Tata Group offers a wide range of IT services, outsourcing and business solutions. There are over 1700 employees at TCS Hungary with an ambitious growth plan for the coming years. Since established in 1968, TCS has become a global player with 145 offices in 46 countries with a unique network of centers operating worldwide.

The Desktop Support Administrator Trainee will provide user support in the local IS team in case there is a hardware or a software issue in part time (30 hours per week or more should be covered).

Function

• Software related issues / tasks:

– initial installation of the computer

– initial setup of the computer for the user (Lotus Notesmail client configuration, shared folder and printer mapping, configuring security applications etc.)

– support MS office applications

– support Lotus Notes mail client

– laptop encryption support (encryption, decryption, investigate encryption failures, etc.)

– address security related issues (virus infections, security alerts, etc.)

– OS patch follow-up (investigate failed Windows updates, force updates, etc.)

– reset AD passwords, unlock accounts – grant / revoke logical access in Active Directory

– ensure the compliance of security applications (Anti Virus, etc.)

– work with Corporate teams in case of global rollouts – support video conferences (help the user to join the conference)

• Hardware related issues / tasks:

– assembling / disassembling PCs and laptops

– replacing faulty accesories / computer parts

– moving computers from one building to another, within the building and within the project areas

– investigate printer related issues (paper jams, etc.)

– order and replace toners for printers – arrange warranty repair with procurement team in case of a faulty asset Asset registration in CMDB / GPS

• Manage web-based internal Configuration Management Database (hardware and software inventory) and TCS global CMDB (GPS)

• Do asset allocations, reallocations, serial number update in CMDB and in GPS

• Add newly delivered assets to the CMDB based on the data sent by the Procurement team / available in GPS

• Work with the Procurement team in case replacement / new orders are needed. Proactively comminucates the need of the IT infrastructure (from desktop side)

Requirements


  • You have a student enrollment in the field of IT
  • You are able to work minimum 30 hours/week
  • You speak English at least at intermediate level
  • You are proactive, self-motivated and attentive to details


Advantage:

  • MS Excel knowledge (intermediate level)
  • Experience in ITIL framework
  • Experience in Lotus Notes support
  • Experience with remote support applications (Webex, TightVNC, etc.)
  • Experience with ticketing systems
  • Experience in similar role