Tata Consultancy Services Tata Consultancy Services Facebook page Tata Consultancy Services Linkedin page Tata Consultancy Services YouTube page
Tata Consultancy Services Tata Tata Consultancy Services

Spanish speaking L1,5 application support analyst

Introduction

We are growing! TCS Hungary is looking for L1,5 application support analysts to join our team.

The candidate will be part of a team of L1.5 Application Support analysts in a Global Environment working with multicultural team of professionals providing services to one or more clients.

Organization



Function

Responsibilities:

  • Respond to incidents and Service Request within SLA.
  • Translate incidents from target language to English and assign to relevant team for resolution.
  • Resolve Incidents and Service Request within the SLA wherever there is ‘Standard Operating Procedure’ in place.
  • Basic Service Requests and Verification of Alerts
  • Coordination and communication with End Users in Regional Language
  • Coordination with support teams post translation for support in getting additional information from end users as required
  • Facilitate coordination with Product Vendors
  • Attempt resolution of incidents and requests as per predefined operating procedures and manuals
  • Contribute to high priority incident and request resolution
  • Facilitate communication between support teams and end user
  • Escalation of unresolved incidents to L2 and L3 Teams.

Requirements

Requirements:

  • University degree or higher, preferably in an area of Computer Science or equivalent.
  • Advanced level Spanish, Intermediate level English
  • 1-3 years experience in application support
  • Also can be good 1-3 years experience in End User Computing/Service Desk experience with knowledge on ITIL Service Management functions like Incident Management, Request Fulfillment, Change Management, Knowledge Management and Problem Management.
  • Previous experience with legacy applications and SAP modules, and related functions.
  • Have a good understanding of IT infrastructure and Application Management Services.

Advantage:

  • Experience on ServiceNow.
  • Good understanding of ITIL functions like Incident Management, Request Fulfillment, Change Management, Knowledge Management and Problem Management
  • Knowledge of various IT infrastructure and application technologies and processes
  • Experience with SAP
  • Other European language competence

Offer

We offer a colorful and dynamic work environment with:

  • Market competitive compensation package
  • A great diversity of people, cultures and business areas
  • Language courses and trainings
  • Global and diverse working environment
  • On-site relax & gym rooms
  • Volunteering, sport and employee events