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Transformation & Innovation Domain and Lean Six Sigma Expert

Introduction

This role has been created to support delivery teams at Budapest. Being an expert of FAO (AR, GL/ RtR/FPnA) and Lean Six Sigma this role requires associate to connect with Team members, PLs / Project Managers of each account in BPS and understand if there is any process improvement opportunities (pro-actively) and support implementation of solutions.

Function

FAO Expert (espacially GL, RtR, FPnA)

· Drive domain competency of FAO accounts

· Create training materials and training plans to conduct Domain trainings for FAO associates per business need and advice by T&I Head

· Support Baselining and Benchmarking activities for all FAO processes

iQMS Related – Key Support

· Making sure that QCP, BCP, SLA Standardization, FTE estimation/Capacity Mgmt. Documents are appropriate and available in all accounts in which this position is mapped by T&I Head

· Any Observation or NC raised from an audit for any BPS account is closed within 3 weeks from the date of raising it

· CSS (T-VoC, BAU-VoC) Analysis – by BPS account, by attributes – available on time

· Support Delivery team perform RCA (root cause analysis) for any misses (SLA/KPI/Other metrics/issues)

· Perform Internal Audits as per need/requirement/advice by T&I Head

Mentoring PI Projects (as per business need/advice by BPS T&I Head)

· Mentor Process Improvement projects as per target communicated by line manager

· Facilitate brainstorming sessions to initiate PI projects for accounts

· Support Delivery team achieve – BVA / PI targets for the Quarter/Year

Process Knowledge Transfers (as per business need/advice by BPS T&I Head)

· Learn KT activities and perform knowledge transfer per TCS provided guideline.

· Making sure knowledge transfer is done as per plan / timeline

Reporting / Analysis

· Send Weekly report with 100% accuracy and on time

· Monthly reporting on all activities as per business need and advice by BPS T&I Head

Continuous Learning and Sharing

· Develop one additional skill set every year to align to future needs of business

· Share knowledge with other T&I members

RPA – Robotics Process Automation

· Find at-least one opportunity in a quarter

Requirements

· At-least 1 year in any of the following role:

o Team Lead / Back-up TL

o SMEs of any process (FAO – AP, AR, GL/RtR/FpnA)


Advantages/Preference (but not mandatory):

Experience of performing KT lead role

Green Belt Certified

Language – German / French / Italian / Spanish

Internal auditor certification and experience of handling at-least 2 audits