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Business Analyst


The purpose of this position is to provide effective services on behalf of TCS according to client’s legal and statutory requirements agreed on company processes and Service Level Agreements.


Customer Management

· Create and maintain process documentation based on process changes

· Perform process training to peers and enable successful knowledge transfer and backup structure

· Validating and approving payment files

· Reconciling claims and sales figures

· Validating data on Partner sales and business

· On Boarding Channel partners for different incentive programs per guidelines

· Create and maintain calculation models for different incentive programs as per approved guidelines

· Participate and support automation initiatives across different categories and incentive programs

· Updation of daily and weekly reports

· Responding to queries and questions from Internal and external stakeholders

· Particpate in Weekly / Monthly / Adhoc calls

· Quality check of deliverables prior sending to Customer

· Be part of BCP actions and support Team Lead / Delivery Manager in ensuring compliance and continuity of business

· Propose process improvements based on the current AS IS and expected automated process

Team Work

· Working as part of a multinational team

· Communication and co-operation with teams located in Manila and Dalian as needed on ad-hoc basis

· Sharing workload within the team when required due to workload balance

Additional tasks

· Perform any other business-related value adding activities outside of SOP as per supervisor assignments.

· Other tasks that are related to the position and are assigned by the Direct Line Manager including working in any other language(s) spoken at the required level as applicable



· Degrees: Bachelor Degree or above

· Good command of MS Office applications

· Minimum of 2-years of relevant experience


  • Experience in similar industry or knowledge of retail and partner support


Lazar Ivanovic +36 1 886 8158


Lazar Ivanovic +36 1 886 8158