Category Archives: Team Leader

French Speaking Team Leader

Introduction

Lead a service desk team, which provides first level IT support to the customer of Tata Consultancy Services. Provides assistance to the Service Desk Analysts, coordinate the operational tasks on a daily basis with offshore/onsite teams, work on those cases which require higher level of IT knowledge, handle escalations. Handle the incoming calls and emails if required in peak hours and emergency situations, perform the necessary administration in the service management tool.

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