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Finance and Accounting Team Leader


The primary objective of the Team Leader is to meet and exceed set targets through managing operational performance, attendance and quality of services delivered by each Team Member within his/her team.



· Responsible for a team of 12 – 20 FTE at minimum.

· Coordinate the assigned Team Members’ day-to-day operation while maintain high levels of functional expertise with respect to customer’s processes

· Should understand every sub-process managed at a detailed level

· Should be able to identify control lapse and drawbacks in the process & fix them pro-actively

· Meet Key Performance Indicators, such as Productivity, Quality and Turnaround Time related metrics, as well as other

· Acts as PI agent, identifies/ support team.. opportunities for improvement and drives implementation of tangible opportunities within set timelines

· Prioritize the workload according to requests from internal and external stakeholders

· Maintain adequate cross training for every sub-processes, and to ensure delivery is not impacted due to absence of resources

· Manage optimal utilization of the Team (work allocation, controlling leaves, holiday planning)

· Track and publish daily performance metrics of every associate and process

· Sets and executes mitigation plans effectively for ensuring slippage free delivery in the team

· Interface with Project Leader and Project Manager to address escalated concerns from the team as required

· Proactively escalate significant delivery issues as appropriate to Project Leader

· Foster and maintain good business relationship with the customer

· Participate to floor-walks for the customers and ensures team activities and achievements are well presented

· Provides on time operational report for regular client reviews & leads Client communications and support Project Lead / Project Manager

  • Participate in recruitment activities, conduct technical Interviews as per the governing recruitment policies across as needed

Leadership responsibilities

· Host regular Team meeting and individual one to one and feedback sessions

· Consciously coach, plan and manage the aspirations of the associates

· Ensure pro-active performance management

§ Ensure that associates understand the their goals and the Customer & GDC strategy

§ Set reasonable, challenging and clear performance goals for direct reports, communicate expectations clearly, monitor performance and provide appropriate and regular feedback

· Communicate on daily basis and motivate the team ensuring retention management (included individually initiated engagement activities on periodic bases – such as team buildings, team lunches etc)

· Identify critical resources and create succession plan

· Ensure the Project Team is properly trained to perform the activities defined, building stand in matrix for all activities in scope

· Ensure Project Team’s smooth operation through close collaboration with the Support Groups

· Ensure all Deployment HR initiatives are communicated and implemented

· Ensure full participation in team activities such as Town Halls and Trainings

Quality/Process integrity

· Perform daily check on QA activity on the assigned Team Members’ output delivered

· Ensure that all incoming task are completed appropriately according to internal and external Service Level Agreements and Schedules

· Ensure 100% iQMS compliance

· Responsible for security (Data, People, Information) for the team

· Granting and deleting of required client / TCS access are done immediately

Additional tasks

· Perform reporting activities as defined by Line Manager

  • Other tasks that are related to the position and are assigned by the Project Leader



· Education related to the BPS Unit’s profile

· Fluent English language knowledge

· Good knowledge of Microsoft Office applications

· Over all 3 – 4 years of experience


· Experience in multinational/SSC environment

· Prior People Management experience


Elena Berlingeri +36 1 886 8000


Elena Berlingeri +36 1 886 8000