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Italian Speaker Finance and Accounting Team Leader


The primary objective of the Team Leader is to meet and exceed set targets through managing operational performance, attendance and quality of services delivered by each Team Member within his/her team.



  • Coordinate the assigned Team Members’ day-to-day operation while maintain high levels of functional expertise with respect to Customer’s processes
  • Meet Key Performance Indicators, such as Productivity, Quality and Turnaround Time related metrics, as well as other requirements and goals as defined by the Direct Line Manager through the goal setting process according to TCS’s Performance Management System
  • Prioritize the workload according to requests from internal and external stakeholders
  • Manage optimal utilization of the Team (work allocation, controlling leaves, holiday planning)
  • Set and executes mitigation plans effectively for ensuring slippage free delivery in the team
  • Interface with Project Manager to address escalated concerns from the team as required
  • Proactively escalate significant delivery issues as appropriate to Project Manager
  • Foster and maintain good business relationship with the Customer
  • Participate to floor-walks for the customers and ensures team activities and achievements are well presented
  • Provides on time operational report for regular client reviews
  • Participate in Recruitment Activities, conduct Technical Interviews as per the governing Recruitment Policies

Leadership responsibilities

· Host regular Team meeting and individual one to one and feedback sessions

· Consciously coach, plan and manage the aspirations of the associates

· Ensure pro-active performance management

§ Ensure that associates understand the organizational goals and the unit strategy

§ Set reasonable, challenging and clear performance goals for direct reports, communicate expectations clearly, monitor performance and provide appropriate and regular feedback

· Communicate on daily basis and motivate the team ensuring retention management (included individually initiated engagement activities on periodic bases – such as team buildings, team lunches etc)

· Identify critical resources and create succession plan

· Ensure the Project Team is properly trained to perform the activities defined, building stand in matrix for all activities in scope

  • Ensure Project Team’s smooth operation through close collaboration with the Support Groups
  • Ensure all Deployment HR initiatives are communicated and implemented

· Ensure full participation in all team activities such as Town Halls and Trainings

Quality/Process integrity

  • Perform spot-check QA activity on the assigned Team Members’ output delivered
  • Ensure that all incoming task are completed appropriately according to internal and external Service Level Agreements and Schedules
  • Ensure Quality process is followed as per iQMS
  • Responsible for security (Data, People, Information) for the team
  • Focus on Continuous improvement, drive process improvement initiatives and manage implementations

Additional tasks

· Perform reporting activities as defined by Line Manager

  • Other tasks that are related to the position and are assigned by the Project Manager


· Preferably 5+ years of relevant experience

Fluent in Italian and English

· Excellent communication skills

· Good analytical, problem solving, result orientation and conflict handling skills

· Good presentation skills

· Excellent organizing and planning skills

· High level of flexibility

· Ability to motivate, coach and mentor people

· Can work efficiently under pressure (time, workload)

· Able to multitask