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Italian speaking Accounts Receivable Team Leader

Introduction

Team Leader owns delivery of the Team by managing daily operational activities including focus on Process Management., People Management., Client relationship and internal stakeholders.

Function

Service Delivery

· Manages optimal utilization in the Team (work allocation, controlling leaves, holiday planning)

· Report SLA & other metrics on time and discuss with Project Manager to ensure transparency

· Interfaces with Project Leader/ Manager to address escalated concerns from the team as required

· Sets and executes mitigation plans effectively for ensuring slippage free delivery in the team

· Proactively escalates significant delivery issues as appropriate to Project Leader/Manager

· Ensures Quality process is followed as per iQMS

· Conducts / organizes service delivery-related training to team members

· Responsible for security ( Data, People, Information) for the team

· Focus on Continuous improvement, drives process improvement initiatives and manages implementations

· Process transactions/volumes per business need and during un-planned situations/ un-known circumstances to meet customers satisfaction/SLAs

Customer Relationship Management

· Ensures that customer communication is managed in a polite and professional manner

· Client relationship is managed in order to increase client satisfaction

· Participates to floor-walks for the customers & ensures team activities and achievements are well presented

· Provides on time operational report for regular client reviews

Talent sourcing

· Participates to Hiring process by managing Technical interviews, providing relevant feedback on candidates to TAG and Project Manager

· Manages onboarding of new team members, organizes knowledge transfer and additional training sessions as required, does a regular follow up on KT/ Handover plans

· Provides regular status update on ongoing trainings/ handovers to Project Manager

People Management and Development

· Identifies & develops potential team leaders through effective mentoring / coaching

· Conducts regular One on One with Team members to coach/plan and manage aspirations

· Escalates to Project Manager any cases of early warning for attrition and provides mitigation plan

· Sets reasonable, challenging and clear performance goals for direct reports, communicates expectations clearly, monitors performance & provides appropriate feedback

· Ensures all Deployment HR initiatives are communicated & implemented

· Ensures full participation in all team activities such as Town Halls and Trainings

· Ensures team building activities such as: team lunches, etc happen on periodic basis to motivate team members


Requirements

· Degrees: University or College degree in the fields of Finance or Economics

· Fluent Italian

· At least 2 years’ experience in FAO Processes (AP, AR, GL, RtR etc.)

· Prior experience as Team Leader/Coordinator/Back up TL Role

· Experience in multinational environment in Accounting field

· IT skills: Strong knowledge of MS Office (Excel & Power Point)

Information

Lazar Ivanovic +36 1 886 8158

Application

Lazar Ivanovic +36 1 886 8158