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Italian Speaking Team Coordinator

Function

Order to Cash:

Billing, Cash Applications, Customer Data Management etc inclusive of controls compliance of the process

Handling accounts / payment queries inclusive of coaching / guide team

Procure to Pay:

Invoice processing, Payment processing, Vendor Data Management etc inclusive of controls compliance process

Handling accounts / payment queries from accounts payable team inclusive of coaching / guiding

Record to Report:

Journal procesing, Reconciliatios, Tax processing & reconciliations, Controls compliance of the process,

Month end activities and Customer queries inclusive of coaching/ guiding team

Supply Chain Management (Procurement):

PR to PO, Master Data Management, shopping carts, Adminstrative tasks of Sourcing event and other procurement activitives

Handling of customer queries and helping team inclusive of coaching / guiding

Minimum 50% of goals is acheiving SLA targets

Customer handling

Accurate and prompt response/ resolution to clients’ inquiries, disputes, claims etc.

Foster and maintain good business relationships with clients

Take escalation calls as well as handle discussions with key clients/Sr. Resources

Meeting KPIs and client defined targets

Back-up for Team Leader tasks

Ensure back-up plans are created

Ensure training and growing planning (Career Path) are planned and executed

Provide necessary support to Team Lead in compliance with process/ Customer/ TCS compliance.. HR, Delivery Excellence requirements etc as requested

Reporting (inclusive of daily) and analytics as necessary Basic Excel based reporting and analysis on assigned inventory

Inform the team on process changes and ensure Standard Operating Procedures (SOPs)/ Process documentations are well maintained and upto date (quarterly compliance)

Support Team Lead with performance appraisal process

Perform any other task set by Supervisors, which belong to this position by its nature.

Other tasks, responsibilities:

Person filling the position shall perform any other task given by her/his supervisor, which belongs to this position by its nature or her/his experience or education meets the requirements to perform.

Requirements

Required:

Economics/ Finance/ Procurement/Accounting or relevant experience

IT skills: MS Office, intermediate level in MS Excel

Minimum three years of relevant experience in accounting field


Information

Elena Berlingeri e.berlingeri@tcs.com

Application

Elena Berlingeri e.berlingeri@tcs.com