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.Net Support Analyst (L3)

Introduction

TCS Hungary is looking for a .Net Support Analyst to join our team in Budapest!

Organization

The candidate will be part of a 20 member team being build to provide L2 and L3 support in a global environment working with Multi-cultural team.

Function

  • Resolve Incidents and Service Request within the SLA which are escalated from L3 teams;
  • Identify, build and deploy opportunities for Continuous Improvements;
  • Create / update application documentation;
  • Identify Root Causes for Problem Records and create necessary documentation;
  • Provide / review resolutions to BreakFixes, create scripts, resolve performance issues and work on small enhancements;
  • Drive high Priority Incidents to closure;
  • Follow the set ITIL Service Management Processes.


Requirements

  • .NET Framework 3.5 & Above [advantages];
  • Web Technologies : ASP.Net, C# or VB .Net, MVC, HTML 5, CSS 3, AJAX, JQuery and Java Script [advantages];
  • Web Services : WCF, WEB API, WPF;
  • Microsoft Tools : Visual Studio 2008 & above, TFS;
  • Database : SQL Server 2008;

Offer

We offer a colorful and dynamic work environment with:

  • Market competitive compensation package;
  • A great diversity of people, cultures and business areas;
  • Language courses and training;
  • Global and diverse working environment;
  • On-site relax & gym rooms;
  • Volunteering, sport and employee events.