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Spanish Speaker Transaction Specialist

Introduction

The purpose of this position is to provide effective services on behalf of TCS according to client’s legal and statutory requirements, agreed company processes and Service Level Agreements.

Function

Customer Management

· Process SME and Single Point of contact for a team of 8 associates

· Updation of daily and weekly reports

· Validating data on Partner sales and business

· On Boarding Channel partners for different incentive programs per guidelines

· Responding to queries and questions from Internal and external stakeholders

· Create and maintain process documentation based on process changes

· Create and maintain calculation models for different incentive programs as per approved guidelines

· Participate and support automation initiatives across different categories and incentive programs

· Perform process training to peers and enable successful knowledge transfer

· Participate in Weekly / Monthly / Adhoc calls

· Be part of BCP actions and support other leads within the project in ensuring compliance and continuity of business

· Responsible to perform accounting reclass report monthly using mass payments made data in excel file


Team Work and Team Coordination

· Working as part of a multinational team and coordinate the assigned Team Members’ day-to-day operation while maintaining high levels of functional expertise with respect to Customer’s processes

· Meet Key Performance Indicators, such as Productivity, Quality and Turnaround Time related metrics, as well as other requirements and goals as defined by the Direct Line Manager through the goal setting process according to TCS’s Performance Management System

· Prioritize the workload according to requests from internal and external stakeholders

· Sets and executes mitigation plans effectively for ensuring slippage free delivery in the team

· Interface with Offshore Team, Project Leader and Delivery Manager to address escalated concerns from the team as required

· Proactively escalate significant delivery issues as appropriate to Delivery Manager

· Foster and maintain good business relationship with the Customer

· Sharing workload within the team when required due to workload balance

· Provides on time operational report for regular client reviews

· Perform spot-check QA activity on the assigned Team Members’ output delivered

· Ensure that all incoming task are completed appropriately according to internal and external Service Level Agreements and Schedules

· Communicate on daily basis and motivate the team ensuring retention management

· Identify critical resources and create succession plan

· Ensure the Project Team is properly trained to perform the activities defined, building stand in matrix for all activities in scope

· Taking additional tasks, helping with ad-hoc activities

Additional tasks

· Perform any other business-related value adding activities outside of SOP as per supervisor assignments.

· Other tasks that are related to the position and are assigned by the Direct Line Manager including working in any other language(s) spoken at the required level as applicable

Requirements

Required:

Degrees: Bachelor Degree or above

· Good command of MS Office applications

·3 years of relevant experience

·Exposure to Customer-facing roles

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Information

Lazar Ivanovic +36 1 886 8158

Application

Lazar Ivanovic +36 1 886 8158